FitPocket

Frequently Asked Questions

Clear answers about how FitPocket works, what you get, and how to get the best results.

What is FitPocket in one sentence?
FitPocket is an AI-guided fitness and nutrition app that turns simple daily inputs into clear, personalised and science-based actions — so you can get results without overthinking.
How is FitPocket different from other fitness apps?
We focus on the lowest-effort daily loop (quick logs → clean visuals → smart next steps). Guidance adapts to your goals, history, and activity — with SA-friendly food options and transparent pricing.
Is FitPocket a coach or a medical service?

No. FitPocket isn’t a medical service and doesn’t replace professional advice. It’s a smart guidance and tracking tool. If you have a medical condition, injury, pregnancy, or unique dietary needs, please speak to a healthcare professional first.

  • Evidence-led, zero overwhelm: proven principles (energy balance, protein/fibre ranges, progressive overload, trend-based adjustments) without the cognitive load.
  • Adaptive, not generic: plans evolve from your logs, activity (e.g., Strava), optional photos and voice check-ins.
  • Consistency engine: WhatsApp nudges (opt-in), streaks, clean visuals.
  • Built for SA: local foods, budgets, and home/gym options.
Which plans are available and what’s included?
  • Free: Core tracking (weight/waist/graph), basic AI guidance (limited).
  • Essential: Everything in Free + broader training guidance and meal suggestions. No body scans; no scan purchases.
  • Pro (Most popular): Everything in Essential + 2 body-scan analyses/month and the ability to buy scan top-ups.
What are body scans? Are they medical?
AI analyses of full-body progress photos to estimate change trends (shape/proportion) and validate your progress. Not medical measurements. Best results with consistent lighting/clothing/angles.
Do unused scans roll over?
No. Included scans reset each billing cycle and don’t carry over.
Can Essential/Free buy scan top-ups?
No. Top-ups are Pro-only.
How do upgrades work mid-cycle?

Upgrades are not prorated. When you upgrade to Pro, you pay the full Pro price now, your new Pro cycle starts immediately, and your old plan is stopped. Pro features unlock right away.

Included scans: you get 2 scans immediately and they reset monthly from today.

Why are there caps and what happens if I hit one?
Caps keep the service fast and fairly priced. If you reach a cap, you’ll see a clear message with the exact reset date/time. Pro users see a top-up option when applicable. Core tracking remains available.
Do I need equipment?
No. We support body-weight at home and gym programs with smart progressions.
Do I need to count calories?
No. We offer plate-based guidance and SA-friendly swaps. If you prefer counting, that’s fine. (Camera-based calorie logging is planned.)
Can I import steps or runs automatically?
Yes. Connect Strava; we’ll use activity and heart-rate (when available) to interpret trends and adjust guidance.
Can I mix meal-prep ordering with my own cooking?
Yes. Order only some meals (e.g., lunch 5 days/week). We reserve calories/macros for those orders and rebalance the rest of your day so you stay on target. Set a weekly meal count or spend cap.
Who do I pay for meals and can kitchens change prices?
You pay in-app. Prices are fixed in-app and shown before you pay. Delivery zones/surcharges are displayed clearly before checkout.
Refunds in a nutshell

Digital subscriptions/top-ups and prepared food are generally non-refundable once delivered. We will always fix duplicate charges, technical failures, and non-delivery/late cancellation before prep.

See Cancellations & Refunds for details.

Privacy & data control
We store only what you provide and do not sell your data. POPIA-aware. You can request data export or deletion from Settings or support. Self-serve export is available in-app.
Food safety certification
Our kitchen maintains current food safety certification. Certificates are available on request.
Cancellations & Refunds
WhatsApp

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